How We Deliver
Our own two-person team delivers every Mayfair fire. Last updated: 30 May 2026.
2-man delivery by our in-house team. Tracked and insured. Free standard delivery across the UK. We call ahead to confirm a 2-hour delivery window.
Mayfair fires are large, heavy appliances. We don't use parcel couriers. Every delivery is carried out by a 2-man team from our own in-house delivery operation — the same team that handles our installations. They know the product, they handle it with care and they will bring it to exactly the right room in your property.
Our 2-man team will carry the fire to your chosen room, place it in position and remove all packaging and waste. You don't need to move anything yourself.
Standard Free Delivery: Free to any UK address. Delivered within 3–7 working days of your order being confirmed. We call or WhatsApp you 24–48 hours ahead to confirm a 2-hour delivery window on the agreed day.
Timed Delivery: If you need delivery on a specific date or within a specific time window, let us know at the point of ordering. We will do our best to accommodate — call or WhatsApp 01274 985738 to discuss.
Installation Day Delivery: If you have ordered supply and fit, your fire is delivered on the morning of your installation appointment. There is no separate delivery — the installation team bring the fire with them.
We deliver nationwide across mainland UK. For remote locations in Scotland, please allow additional time. We do not currently deliver to Northern Ireland, the Isle of Man, Channel Islands or Republic of Ireland.
Please ensure clear vehicle access to your property and a clear path from the front door to the installation area. If you have narrow doorways, tight staircases or restricted access, please let us know when ordering so we can plan accordingly. Our largest fire (Signature 80) requires a minimum 820mm doorway width.
If you are not available at the agreed delivery time, we will attempt to contact you and may rearrange at no extra charge for a first occurrence. Subsequent failed deliveries may incur a redelivery charge. Please ensure someone is available to receive delivery on the agreed date.
Inspect the outer packaging before our team leave. If the box is visibly damaged, open it in front of the delivery team and inspect the fire. If the fire is damaged, do not accept it — note the damage on the delivery documentation and contact us immediately on 01274 985738. We will arrange a replacement as quickly as possible.
Free 2-man delivery on every order to any mainland UK address.
Delivered by our own two-person team, who know the product.
We confirm a 2-hour arrival window and call ahead on the morning of delivery.
Every delivery is tracked and fully insured. You are protected end to end.
Standard lead time. If you need it sooner, call or WhatsApp and we'll see what we can do.